We’ve all come to expect at least one thing from a visit to a theme park - queues. You wouldn’t choose to sit in standstill traffic for an hour - so why do we decide it’s okay to queue an hour for rides and roller coasters? Theme parks around the world have become masters at designing queue lines - ones that we all don’t mind waiting within. So, how do they do it, how do they get everyone to be okay with queues?

A huge thanks goes to Jan Walsken for helping to research and write this video. Learn more about him and his work here: https://www.whu.edu/lsm

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00:00 Introduction
01:08 1: Queue entrance
03:31 2: The Queue Layout
06:50 3: The Queue Design
10:46 4: Dealing with uncertainty
11:53 5: End of the line
13:27 6: Boarding
15:25 Conclusion

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Psychology of theme park queues