MP Brock Has "Some" Respect In Grilling Consultant Over ArriveCAN 4/4/2024
Location: House of Commons, Ottawa, Ontario Canada.
ArriveCAN App 4/4/2024

Auditor Generals Key facts and findings

On 29 April 2020, the Canada Border Services Agency launched the digital application ArriveCAN to collect contact and health information from travellers and assist with quarantine measures.
18% of invoices submitted by contractors that we tested did not provide enough information to determine whether expenses related to ArriveCAN or another information technologyIT project. This made it impossible to accurately attribute costs to projects.
The Canada Border Services Agency added the digital customs and immigration declaration form into the ArriveCAN application at a cost of about $6.2 million, to replace the existing paper-based system. The new digital declaration form remained in use after requirements to collect travellers’ contact and health information stopped in October 2022.
We estimated that the average per diem cost for the ArriveCAN external resources was $1,090, whereas the average daily cost for equivalent IT positions in the Government of Canada was $675. The Canada Border Services Agency continued to rely on external resources increasing the cost of the application.
Between April 2020 and October 2022, the Canada Border Services Agency released 177 versions of ArriveCAN with often little to no documentation of testing. In one update, in June 2022, around 10,000 travellers were wrongly instructed to quarantine.
There was no formal agreement between the Public Health Agency of Canada and the Canada Border Services Agency from April 2020 to July 2021 to clarify roles and responsibilities. In the absence of a designated lead, good project management practices—such as developing project objectives and goals, budgets and cost estimates, and risk management activities—were not carried out.
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