The Customer Success Operating Model is custom-built to help a recurring revenue business such as SaaS achieve sustainable growth. It creates a first-of-its-kind uniform approach that allows the entire customer success organization to operate using a common language.

The CS Operating Model includes, among others: Onboarding to the first impact, Adoption to Renewal, and Expansion for Growth.

Find out more about the CS Operating models on this landing page, where all the resources are provided:
https://winningbydesign.com/resources...

The goal of CS-OM is to deliver a recurring impact to the customer, which will result in a recurring revenue stream. At the core, the Customer Success Operating Model creates:

i. Interoperability between departments, functions and people,
ii. A common language, and
iii. A standardized data model

The Winning by Design materials is provided under a Creative Commons Open Source license, meaning you can apply and use the content without any license fee within your organization. However, if you create a derivative product or use it in the public domain, you are asked to mention and/or visually display winningbydesign.com as a source.

Learn more about what a Creative Commons License is here:
https://creativecommons.org

As a company, we monetize by providing:
1) A GTM Diagnostic to identify the "Popsicle Moments."
2) Develop processes around these moments, and turn them into playbooks and blueprints
3) Train the team, and turn managers into coaches
4) Activate via instrumentation

If you are a product provider and want to interface with the CS-OM you can access the API and achieve compliance. This enables you to offer your product to hundreds of SaaS companies. The API will be publicly available on October 10/2022.

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Get more frameworks from WbD:
https://winningbydesign.com/
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Learn more from WbD Founder Jacco van der Kooij on LinkedIn:   / jaccovanderkooij  

Want to reach out? [email protected]
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About Winning By Design:
We specialize in Recurring Revenue. Our roots come from advising and collaborating with high-growth startups, ScaleUp, and Enterprise sized SaaS companies. We help apply best practices to achieve sustainable growth. Trusted by 500+ organizations around the world.

Customer Success Operating Model
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